Hada Events
Legal

Privacy Policy

Last updated: 18 March 2026

1. Introduction

Hada Events ("we", "us", or "our") is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect information when you visit our website at hadaevents.co.za, contact us via our forms, WhatsApp, email, or any other communication channel.

By using our website or services, you agree to the collection and use of information as described in this policy. We comply with the Protection of Personal Information Act (POPIA) of South Africa.

2. Information We Collect

We collect information that you voluntarily provide to us, including:

  • Contact information: your name, email address, and phone number when you submit our contact form or reach out via WhatsApp
  • Event details: your event type (e.g. wedding, corporate event) as selected in our enquiry form
  • Vision guide responses: style preferences, colour palettes, venue details, and inspiration images you share with us during the planning process
  • Communication records: messages exchanged via email, WhatsApp, or other channels

We also automatically collect certain technical information when you visit our website:

  • Usage data: pages visited, time spent on pages, and referring website
  • Device information: browser type, operating system, and screen resolution
  • Analytics data: collected via Google Analytics to help us understand how visitors use our site

3. How We Use Your Information

We use the information we collect to:

  • Respond to your enquiries and provide quotes for our services
  • Plan and deliver floral design, decor, and styling services for your event
  • Communicate with you about your booking, including confirmations, updates, and follow-ups
  • Improve our website and services based on how visitors interact with our site
  • Send you relevant information about our services, only if you have opted in to receive such communications

We will never sell, rent, or trade your personal information to third parties for marketing purposes.

4. How We Store and Protect Your Information

Your information is stored securely using the following methods:

  • Website data: contact form submissions are stored in our WordPress database hosted by Elitehost on secured South African servers, and sent to our email at info@hadaevents.co.za
  • Communication data: WhatsApp and email correspondence is retained on our business devices and cloud services
  • Analytics data: processed and stored by Google Analytics under Google's privacy terms

We take reasonable technical and organisational measures to protect your personal information from unauthorised access, loss, or misuse. However, no method of transmission over the internet is 100% secure.

5. Third-Party Services

We use the following third-party services that may process your data:

  • Google Analytics & Google Tag Manager: for website usage analytics
  • Google Search Console: for monitoring our site's presence in search results
  • WhatsApp (Meta): for direct communication with clients
  • Contact Form 7 & Flamingo: for processing and storing contact form submissions within WordPress
  • Elitehost: our South African web hosting provider

Each of these services operates under their own privacy policies. We encourage you to review their terms.

6. Cookies

Our website uses cookies and similar technologies to enhance your browsing experience and collect analytics data. These include:

  • Essential cookies: required for the website to function properly (e.g. form submissions)
  • Analytics cookies: used by Google Analytics to track visitor behaviour anonymously

You can control cookie preferences through your browser settings. Disabling cookies may affect certain website functionality.

7. Your Rights Under POPIA

As a data subject under the Protection of Personal Information Act (POPIA), you have the right to:

  • Request access to the personal information we hold about you
  • Request correction of inaccurate or incomplete personal information
  • Request deletion of your personal information, subject to legal obligations
  • Object to the processing of your personal information
  • Withdraw consent for any processing based on your consent
  • Lodge a complaint with the Information Regulator of South Africa

To exercise any of these rights, please contact us using the details below.

8. Retention

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. Contact form submissions and booking records are retained for a period of 3 years after your last interaction with us, after which they are securely deleted.

9. Children's Privacy

Our services are not directed at individuals under the age of 18. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will take steps to remove it.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page with a revised "Last updated" date. We encourage you to review this policy periodically.

11. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights regarding your personal information, please contact us:

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